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Emotional Intelligence for Managers
This course is designed for managers looking to better understand themselves, their emotions, and their teams
Duration: 7 - 8 hours
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Stress and Time Management
This course is for anyone looking to reduce their stress levels and manage their time more effectively.
Duration: 7 - 8 hours
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Customer Care
This course is aimed at all customer service agents and anyone who directly deals with the public.
Duration: 8 hours
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Effective Communication Skills
Conduct advanced business conversations & ensure high standards of communication within an organisation.
Duration: 7 - 10 hours
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Harassment in the Workplace
Good Practice on the Prevention and Elimination of Violence and Harassment in the World of Work
Duration: 4 - 5 hours
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Frontline Reception I
For receptionists, telephone operators, relief receptionists and anyone who routinely deals with the public.
Duration: 7 - 10 hours
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Coaching & Mentoring
Anyone in a management position wanting to enter a coaching or mentoring role.
Duration: 7-8 hours
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Assertiveness
For those who wish to develop their assertiveness, enabling them to get results more quickly and effectively.
Duration: 7-8 hours
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How to do Tenders
Anyone who's job includes completing tender documents.
Duration: 4 - 6 hours
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Entrepreneurship: Mastering the Mindset
A programme enabling you to ascertain your suitability and readiness for an entrepreneurial journey.
Duration: 10 - 14 hours
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How to Plan Effectively
This course will benefit all staff whose job involves planning and decision-making.
Duration: 7-8 hours
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Managing Sexual Harassment Complaints
This course will benefit all staff especially managers and those who deal with Sexual Harassment Complaints.
Duration: 4 - 5 hours
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Difficult Clients and Discussions
Use of communication skills to enhance customer service, adhere to ethical standards in dealings with clients.
Duration: 7-10 hours
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Leading a Team to Productivity
This course will benefit emerging and seasoned Supervisors, Managers and Leaders.
Duration: 4 - 6 hours
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Frontline Reception II
To assist PA’s, receptionists and office administrators in reaching goals and setting of high standards in the
Duration: 8 hours
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Debt Collection
A comprehensive approach to debt collection that will benefit all debt collection personnel.
Duration: 16 hours
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Conflict and Diversity
This course benefits everyone trying to navigate the complexity of diversity and conflict in the workplace.
Duration: 6-8 hours
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Managing Millennials and Generation Z
This course will benefit emerging and seasoned Supervisors, Managers, and Leaders.
Duration: 6 - 7 hours
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Stock Loss Prevention
This course will benefit Wholesale and Retail Staff, particularly Supervisors, Managers, and those responsible
Duration: 8 Hours
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Merchandising
Aimed at individuals who are responsible for displaying merchandise visually in a wholesale/retail outlet.
Duration: 4-6 Hours
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Sales and Telesales made Easy
To provide the essential requirements for a good sales call, both telephonically and in person.
Duration: 7 - 8 hours
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Team Leader Development
All personnel who are currently team leaders or in the leadership pipeline
Duration: 8 hours
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AI 101: Foundations of AI
For those who wish to incorporate AI skills to support and improve your work in practical, professional ways
Duration: 6 hours
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AI 101: Business Writing
For those who wish to incorporate AI skills to support and improve their business writing skills.
Duration: 6 hours
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Cyber Safety
Understanding common cyber threats, recognising online scams, and applying essential safety measures to data.
Duration: 6 hours
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