Frontline Reception I


  • Quizzes
  • Videos
  • Theory
  • Other

I didn't think that I could learn anything more about being a receptionist after doing this job for 2 years, but this course was very good and has helped me a lot! I will definitely recommend that other people also do it! ~Shazz~

    – Contents –

  • Introduction to your Course

  • Attitude and Aptitude

  • Understanding People

  • Identifying Your Own Personality Type

  • First Impressions Last

  • Body Language and Tonality

  • Different Types of Listening

  • The Anatomy of the Phone Call

  • Professional Acknowledgements

  • Positive Speech

  • Confidence and T.R.U.S.T

  • You are the "Director of First Impressions"

  • You are the Shop Window for Your Business

  • – Outcome –

  • At the end of this workshop, the learner will have the necessary knowledge to provide a professional and complete “shop-window” for both personal and telephonic callers to a company. They will also be aware of their responsibility to their colleagues.