View All Online Courses (21)
All Staff Training soft skills courses are listed below:
Assertiveness
For those who wish to develop their assertiveness, enabling them to get results more quickly and effectively.
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Coaching & Mentoring
Anyone in a management position wanting to enter a coaching or mentoring role.
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Conflict and Diversity
This course benefits everyone trying to navigate the complexity of diversity and conflict in the workplace.
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Customer Care
This course is aimed at all customer service agents and anyone who directly deals with the public.
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Debt Collection
A comprehensive approach to debt collection that will benefit all debt collection personnel.
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Difficult Clients and Discussions
Use of communication skills to enhance customer service, adhere to ethical standards in dealings with clients.
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Effective Communication Skills
Conduct advanced business conversations & ensure high standards of communication within an organisation.
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Emotional Intelligence for Managers
This course is designed for managers looking to better understand themselves, their emotions, and their teams
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Frontline Reception I
For receptionists, telephone operators, relief receptionists and anyone who routinely deals with the public.
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Frontline Reception II
To assist PA’s, receptionists and office administrators in reaching goals and setting of high standards in the
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Harassment in the Workplace
Good Practice on the Prevention and Elimination of Violence and Harassment in the World of Work
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How to Plan Effectively
This course will benefit all staff whose job involves planning and decision-making.
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Leading a Team to Productivity
This course will benefit emerging and seasoned Supervisors, Managers and Leaders.
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Managing Millennials and Generation Z
This course will benefit emerging and seasoned Supervisors, Managers, and Leaders.
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Managing Sexual Harassment Complaints
This course will benefit all staff especially managers and those who deal with Sexual Harassment Complaints.
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Merchandising
Aimed at individuals who are responsible for displaying merchandise visually in a wholesale/retail outlet.
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Sales and Telesales made Easy
To provide the essential requirements for a good sales call, both telephonically and in person.
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Stock Loss Prevention
This course will benefit Wholesale and Retail Staff, particularly Supervisors, Managers, and those responsible
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Stress and Time Management
This course is for anyone looking to reduce their stress levels and manage their time more effectively.
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