Conflict and Diversity


R350.00

  • Quizzes
  • Video
  • Theory

    – Contents –


  • Introduction to your Course

  • What is Diversity? How is a Culture Formed? What Sustains ä Culture of Behaviour?

  • The Psychology of Belief Systems

  • Can we Continue to Challenge and Shape our Perceptions as Adults?

  • The Role of the Media in South African Politics

  • Issues of Conflict and Cooperation, Power and Privilege

  • Understanding the Common Trigger Points

  • Five Conflict Managing Modes

  • Recognising the Strength of Diversity

  • Culture and Etiquette From Around the World

  • – Outcome –


  • This workshop is geared towards sensitising staff to all aspects of diversity. The aim is to have the delegates interactively gain an understanding of the power of perception – both theirs and that of their clients - and explore resultant misunderstandings. They will be equipped with the tools they require in order to diffuse problematic situations in the interest of minimising conflict and maximising resolution