This course provides a practical, self-reflective, and skills-based approach to developing effective team leaders. With a focus on servant leadership, emotional intelligence, and communication versatility, the course prepares new and experienced supervisors to handle complex team dynamics and lead with confidence. It highlights real-world examples and case studies that are relevant across industries.
Content Covered
Welcome and Course Orientation
Understanding how to navigate the online learning platform
Knowing how and when to ask for support
Understanding course structure and expectations
Preparing for theory and quiz sections
Committing to personal growth through the course
Understanding Team Expectations
Recognising the principles of servant leadership
Understanding communication interventions by John Heron
Identifying key leadership traits from past and present research
Balancing authority and accountability
Applying inclusive and adaptive leadership styles
Developing Self Mastery
Understanding the principles of personal mastery
Recognising the role of emotional intelligence
Learning how brain function influences behaviour
Exploring how fear and love shape communication
Assessing the impact of diversity on leadership
The Importance of Supervisory Roles
Understanding the dual role of manager and leader
Making the transition from peer to supervisor
Assuming responsibility for team performance
Communicating with honesty and clarity
Balancing expectations from senior management and team members
Exploring Management Styles
Comparing autocratic, democratic, procedural, and collaborative styles
Recognising the strengths and weaknesses of each style
Understanding how team dynamics affect style effectiveness
Reflecting on personal preferences and adapting to others
Acknowledging situational demands in leadership decision-making
Understanding Situational Leadership
Matching leadership styles to team development levels
Recognising when to be directive or supportive
Adapting leadership based on competence and commitment
Identifying ineffective leadership mismatches
Using a matrix to assess appropriate leadership responses
Authority, Responsibility and Accountability
Understanding the power dynamics in team leadership
Exploring positional vs personal power
Learning from transactional analysis in communication
