Debt Collection


  • Quizzes
  • Video
  • Theory

I do debt collection as part of my job and this course has helped me to see that I don't have to be scared of phoning clients for money and that all I need is to follow the steps to make sure they pay. I am very happy that I did this course ~Elize~

    – Contents –

  • Introduction to your Course

  • Currency

  • Understanding Debt

  • Being a Debt Collector

  • The Approach

  • Goal Setting

  • Summarising Tool

  • – Outcome –

  • The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations.

  • It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client’s approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.